Shipping policy

Order Confirmation

As soon as you place an order with us, we will pre-authorise your card, but your card will not be charged. During this period, we will contact our supplier to confirm that the product you have purchased is available for immediate dispatch. Once this is confirmed, we will process the payment, your card will then be charged, and your order will be shipped immediately. If there is any delay (e.g. Backlog) related to your order, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed and stock as been confirmed, we will charge your car and your order will be dispatch within 5 working days. We will send you tracking details via email within 24 hours of your order being dispatched. If you have not yet received tracking details within 6 working days, please contact us via email at info@smartonlinefurniture.com so that we can assist you further.